Because guarantees matter

FEDERAL RETURNS ONLY. If you are entitled to a refund larger than we initially determined, we’ll refund the tax preparation fees paid for that filed return (other product and service fees excluded) and give you an additional $100. You must submit a valid claim and file an amended return with Jackson Hewitt by the annual IRS deadline for the year of your tax return. Same tax facts must apply. Terms, restrictions, and conditions apply. Most offices are independently owned and operated.

If there is an error preparing your return resulting in an increased tax liability, the local office that prepared your return will reimburse you for penalties and interest (but not additional taxes) owed. You must notify us within 30 days of receiving initial notice from a taxing authority and provide necessary documents and/or assistance. Terms, restrictions, and conditions apply. Most offices are independently owned and operated.

Identity Theft Protection

Identity Theft Protection services are only available to the primary taxpayer identified on a covered tax return with a valid Social Security number.

Identity Theft Protection is provided by ID Watchdog® Core Monitoring from Equifax. “Identify Theft” is when your name, address, social security number, debit card, credit card or certain other personally identifiable information (“PII”) is stolen, lost, or otherwise used without your knowledge or approval to commit crimes or other fraud in the United States of America. These services will begin approximately 3 business days following the acknowledgment of your filed tax return by the applicable taxing authority and will automatically terminate on April 30, 2025. In order to receive all the benefits of the Identity Theft Protection services, you must register via the online portal and provide full and accurate personal information.

Your purchase and use of the Identity Theft Protection services is governed exclusively by the ID Watchdog Terms of Use at https://www.idwatchdog.com/terms

Worry-Free Guarantee Tax Protection

Lifetime Accuracy Guarantee® is included at no additional cost with paid tax preparation. Fees apply for Worry-Free Guarantee Tax Protection. Tax Pros can provide more details.
Worry-Free Guarantee Tax Protection provided by Jackson Hewitt: Includes Audit Security Services. If you: (1) receive a tax refund or refund adjustment notice from the Internal Revenue Service or a state taxing authority (collectively, a “Tax Authority”) that is smaller than the refund amount set forth on your Covered Tax Return (defined below), and/or (2) are required by a Tax Authority to pay a tax liability in excess of the amount set forth on your Covered Tax Return, then Jackson Hewitt Inc. and/or its affiliate (“Jackson Hewitt”) will reimburse you for the net amount of such refund shortfall and/or additional tax liability as the case may be (a “Claim Payment”), up to a cumulative total of $5,000 (“Cap”). Coverage will be effective through the life of the Covered Tax Return (i.e., until the applicable Federal and/or State statute of limitation for the Covered Tax Return). Any Claim Payment may be (i) reduced to take into account the net effect of any refund to which you are entitled from the applicable Tax Authority following our claim processing, or (ii) increased by the estimated amount of any tax you may owe on the Guarantee Claim Payment amount. Worry-Free Guarantee Tax Protection will become void if payment for such service is not received within 60 days of the date on the Worry-Free Guarantee Tax Protection Customer Agreement (the “Agreement”).
“Covered Tax Return” means the Federal (excluding non-resident), state, and/or local tax return(s) for the tax year stated on the Worry-Free Guarantee Tax Protection Customer Agreement prepared by a Jackson Hewitt tax preparer and dated the same date of the Agreement. Reimbursement under the Worry-Free Guarantee Tax Protection does not include penalties and interest. Coverage exclusions apply.
Audit Security Services: If a Tax Authority audits the accuracy of a Covered Tax Return (an “Audit”), Jackson Hewitt and/or its service provider will: (i) evaluate the Tax Authority notification letter related to the Audit; (ii) explain the Audit requirements and available options to you; (iii) provide document review, consultation and organization related to the Audit; (iv) draft letters and other necessary correspondence with the Tax Authority as appropriate; and (v) assist with telephone communication with the Tax Authority agent for explanations and discussions during the audit process.
The Agreement and the benefits under Worry-Free Guarantee Tax Protection are not transferable and are subject to additional terms and conditions. See the Worry-Free Guarantee Tax Protection Customer Agreement for full terms and conditions, including coverage exclusions and claims process requirements.

Jackson Hewitt Online Transparent Pricing Guarantee

You’ll pay tax prep fees of no more than $25 when you file with Jackson Hewitt Online, or we’ll refund your tax preparation fees.

Regardless of the complexity of your tax return or the number of states in which you must file, you are guaranteed to pay no more than $25 total tax prep fees ($25 federal, $0 states) when you file your own taxes with Jackson Hewitt Online or your tax prep fees back. Guarantee applies only to tax prep fees and does not include additional add-on services such as eCollect or Protection Plus fees.